Terms of service

Terms of Service

Overview

This website is operated by Wilder Kin Studio. Throughout the site, the terms “we”, “us” and “our” refer to Wilder Kin Studio.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, along with our Shipping Policy and Refund Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these terms, please do not use our website.

About Wilder Kin Studio

Wilder Kin Studio creates stationery, prints, and paper goods inspired by the landscapes, textures, and stories of the natural world.

We take care to create and package every order thoughtfully. As our products are handmade or individually prepared, slight variations may occur. These small differences are part of the character of handmade goods and are not considered defects.

Website Use

You agree to use this website only for lawful purposes.

You must not use our website:

For any unlawful or fraudulent activity
To attempt to gain unauthorised access to our website or systems
To copy, reproduce, or misuse any content, images, designs, or materials without permission

We reserve the right to refuse service to anyone for any reason at any time.

Products

We aim to display our products as accurately as possible, including colours and details. However, colours may vary slightly depending on your device settings.

All product descriptions, images, pricing, and availability are subject to change without notice.

Orders

When you place an order through our website, you are making an offer to purchase products from us.

You will receive an order confirmation email once your order has been received. This does not mean your order has been accepted. Your order is accepted once it has been processed and dispatched.

We reserve the right to cancel or refuse an order where necessary, including in cases of:

Incorrect pricing or product information
Suspected fraudulent activity
Products becoming unavailable

If we cancel an order after payment has been taken, you will receive a full refund.

Pricing and Payment

All prices shown on our website are in pounds sterling (£GBP) unless otherwise stated.

Payment must be completed at checkout before your order can be processed.

We accept payment methods made available through our Shopify checkout.

Delivery

Orders are usually processed and dispatched within 2 working days.

Delivery times are estimates only and may vary depending on your location and postal service.

For full details, please see our Shipping Policy.

Returns and Refunds

We want you to be happy with your order.

Returns, refunds, damaged items, and eligible cancellations are handled in accordance with UK consumer law and our Refund Policy.

Please refer to our Refund Policy for full details on:

How to request a return
Return eligibility
Refund processing
Damaged or incorrect orders

Nothing in these Terms affects your statutory rights as a consumer.

Cancellations

Under UK consumer law, you may have the right to cancel an order within 14 days of receiving your goods, subject to certain exceptions.

Some products may be excluded from cancellation rights, including personalised or custom-made items where production has begun.

Please contact us at hello@wilderkinstudio.co.uk if you wish to discuss cancelling an order.

Custom and Personalised Orders

Custom, personalised, or made-to-order products cannot be returned unless they are faulty or not as described.

We will always work with you to resolve any issues with custom orders.

Intellectual Property

All content on this website, including but not limited to:

Illustrations
Designs
Product photography
Logos
Written content
Branding
Website Photographs

belongs to Wilder Kin Studio unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our work commercially without written permission.

Purchasing a product does not transfer copyright ownership.

Third-Party Services

Our website may use third-party services to process payments, manage orders, or provide other services.

These providers have their own terms and privacy policies, which may apply.

Limitation of Liability

Nothing in these Terms limits your rights under UK consumer protection laws.

We are not responsible for losses caused by circumstances outside of our reasonable control, including postal delays, technical issues, or events beyond our control.